Little’s Law: find the work waiting in your business
Use Little’s Law to understand waiting work, compare queue size with output and find practical improvements without losing delivery reliability or quality.
Make the work flow
Useful methods for work, money and customers.
25 practical readsWritten for owners and small teams.
How we writeFind your workshop’s real bottleneck
Find the stage limiting your workshop’s completed orders. Compare capacity, protect the constraint and assess whether equipment investment will help.
Eight ways everyday admin wastes time
Find repeated copying, missing information and slow handoffs in admin. Use a simple review to remove wasted effort while preserving necessary checks.
Write an SOP people can use while doing the job
Write operating procedures with a clear trigger, owner and exception route. Test instructions with real work so colleagues can follow them with confidence.
How many orders can your team really handle?
Estimate order capacity from available people, materials and equipment. Find the limiting stage before accepting work that depends on missing resources.
Reduce context switching without ignoring customers
Protect focused work without losing urgent requests. Set response expectations, improve task handoffs and measure service quality alongside concentration.
Reply to new enquiries while they still matter
Give enquiries a clear owner and a next step. Measure response quality alongside speed so customer requests keep moving after the first acknowledgement.
Make invoices easier to pay and easier to follow up
Check invoice details before sending, resolve payment blockers and keep follow-ups clear. Separate promises from receipts confirmed in your account.
Measure sales velocity without confusing it with cash
Calculate sales velocity with deal data and understand what the result means. Track delivery, invoicing and collections separately from expected sales.
A morning briefing that ends with clear decisions
Turn a morning briefing into priorities, owners and next checks. Focus on changed commitments and dependencies so the team leaves with a workable plan.
Price consulting work around a clear outcome
Define the client outcome, scope and delivery costs before pricing consulting work. Preserve change decisions and learn from effort after each project.
Spot customer problems before renewal day
Review open commitments and changes in buying patterns before renewal. Use focused conversations and clear actions to address genuine service issues.
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